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Return & Refund Policy

Last Updated: October 8, 2026

Thank you for shopping with Sage & Sol LLC. We want you to love your products! Because we serve both individual retail customers and wholesale partners, please review the applicable policy section below.

 

Part 1: Retail (Consumer) Purchases

1. Retail Return Window

  • You have 30 calendar days from the date of purchase to return an eligible retail item.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

 

2. Retail Non-Returnable Items

Certain retail items cannot be returned, including:

  • Gift cards and digital products.

  • Custom, personalized, or made-to-order items.

  • Final sale, clearance, or seasonal items marked as non-returnable.

 

3. Retail Return Process & Shipping

  1. Initiate: Contact our support team at sageandsolwholesale@gmail.com with your order number and reason for return.

  2. Shipping Costs: You are responsible for paying your own shipping costs for returning items, unless the item arrived damaged or defective. Shipping costs are non-refundable.

  3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original method of payment within 5 business days of return approval.

 

Part 2: Wholesale Purchases

1. Wholesale Inspection and Claim Window

  • Inspection Upon Receipt: Wholesale buyers must inspect all shipments immediately upon receipt.

  • Damages & Shortages: Any claims for damaged, defective, or missing items from a wholesale order must be reported in writing to sageandsolwholesale@gmail.com within five (5) business days of delivery. Photos of damaged goods/packaging must be included.

2. Wholesale Returns and Restocking Fees

  • Unsold Inventory / Change of Mind: Wholesale orders are generally final sale and not eligible for return unless explicitly agreed upon in a separate wholesale agreement.

  • Approved Returns: If a wholesale return is authorized by our management, items must be unopened, in original master cartons/packaging, and in resalable condition.

  • Restocking Fee: Authorized wholesale returns are subject to a 15% restocking fee, and the wholesale buyer is responsible for all return freight charges.

 

Part 3: General Provisions (Applies to All Orders)

  • Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an eligible item, please contact us.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. Processing times can vary.

 

Contact Information

For any questions regarding returns, exchanges, or claims, please reach out to:

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